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Terms and Conditions

On this website, the term ‘My London Skin Clinic’ or ‘us’ or ‘we’ refers to the owner of the website, and entities within the My London Skin Clinic Group. The term ‘you’ refers to the user or viewer of our website, or the client as the context requires.

1. Price Match

My London Skin Clinic Price Promise and Customer Satisfaction Guarantee – if you find it cheaper, we will match it and give you 10% credit to use against any future treatments!

My London Skin Clinic will match any competitor’s current advertised price. (Price Promise). The Price Promise applies to all laser hair removal treatments only using the same machine in a location within a 3mile radius of our clinic. Clients must provide proof of the competitor’s advertised price. This does not include injectables or any treatments by the doctors.

My London Skin Clinic reserves the right to contact the competitor to confirm their current price is valid.

Clients may only purchase the same number of treatments as advertised by the competitor using the Price Promise, so if they have a package offer then this must be purchased.

The client must disclose that they will request the Price Promise discount at the time of booking, and at the time of paying for their treatment.

The Price Promise discount will not be applied where the laser hair removal treatments have already been paid for or received.

The Price Promise does not apply to offers made by competitors on group buying, discount or coupon websites.

The Price Promise cannot be used in in conjunction with any other offers – such as Groupon, LivingSocial, and similar services.

2. Use of Website

The use of this website is subject to the following terms of use:
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern My London Skin Clinic relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any purpose.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors fully permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

3. Gift Cards, Discounted Vouchers and Vouchers

These conditions apply to use of our Gift Card (gift card), issued by My London Skin Clinic. Purchasing or using the gift card means that you accept these conditions.

We may, in its complete discretion, refuse to sell gifts cards to any person at any time for any reason.
If you let another person use your gift card, you must tell them that they will be bound by these conditions. The gift card may only be used to purchase services at the My London Skin Clinic from which the gift card was purchased.
Gift cards cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new gift card and are not legal tender, account cards, credit or debit cards or securities.

Anyone holding the gift card can use its value to make purchases, so your gift card should be kept secure. If your gift card is lost or stolen, immediately report this to the My London Skin Clinic from which it was purchased. We may be able to stop gift card value being used but we take no responsibility and are not liable for any loss suffered by you because of a lost or stolen gift card.

We may replace a faulty, lost or stolen gift card at our absolute discretion. Any replacement gift card will have the same unused value (at the time of replacement). Gift cards will be void if they are defaced, mutilated, altered or tampered with in any way. We may subject gift cards to verification and security checks in our absolute discretion.

We may cancel any gift card, or the gift card scheme, for any reason at any time without notice. If so, we may either provide a refund or a replacement gift card of equivalent value unless we reasonably suspect fraud in relation to a gift card. The gift card remains the property of My London Skin Clinic.

4. Cancellation Policy

My London Skin Clinic require 48 hours’ notice to reschedule or cancel all appointments.

This is due to a high number of clients waiting for an appointment and thus failing to notify My London Skin Clinic with sufficient notice will result in this penalty.

All appointment slots throughout our clinics are in high demand.

If less than 48 hour’s notices are given, My London Skin Clinic will regrettably have to deduct a treatment from your course or deduct the booking fee of 250dhms.

Booking Deposits are required for all cosmetic injection treatments booked at My London Skin Clinic.

Cosmetic injection treatments require 48-hour notice to reschedule, failure to do so will result in a deduction of the 250dhms consultation fee.

5. Your Journey at My London Skin Clinic

My London Skin Clinic is committed to exceeding your expectations with exceptional service throughout the course of your treatments.
Please aim to arrive at least 10mins before your scheduled appointment.

Photo ID is required for all treatments and Consultation in the clinic.

Any patients arriving later then 15mins will have their treatments rebooked to ensure a smooth and high-quality service, and to avoid the next client being seen late.

If you are later than 15mins to your appointment, at the discretion of the staff, they may decide to continue your treatment however you will have lost that time of the treatment due to lateness. For example, if you have a laser treatment for 2 hours, then you will only be able to use 1hr and 45mins. The remaining time will be lost for this treatment.

My London Skin Clinic always strive to re-book you with the same laser specialist, so they can personally bring you through your journey at the same location, however this cannot be guaranteed and clinic locations may be changed without prior notice.

We would recommend when booking or rescheduling your treatments to do so as far in advance as you can, so we can facilitate your every need.

Unfortunately, when booking or rescheduling appointments within a shorter timeframe we cannot always guarantee that you’ll be treated by the same laser specialist or the exact time, date or location as you desire for that individual appointment.

No refunds for any treatment will be given should you not get an appointment with your required therapist.

6. Promotions, Discounts and Flash Sale Campaigns

My London Skin Clinic will run promotional activity from season to season. These sales will have strict terms and conditions. During the sale this discount will not apply to anti-wrinkle injections and Dermal Fillers unless specifically mentioned. The discount cannot be used in conjunction with any other offer also. All Prices quoted online are for those who book online. Prices in each clinic may vary if not prebooked online. To clarify the clinic reserves the right to charge different prices to those quoted on this website and advertised online at their discretion. Prices booked online and paid for will be honoured.

Fair use policy for unlimited Hydrafacial

  • Unlimited applies to one Hydrafacial a month (every 30days) this is to ensure your skin has sufficient time to heal and recover and have the maximum benefits from the Hydrafacial and not to damage your skin with excessive treatments.
  • If you miss a month of treatment then this does not mean you are entitled to extra sessions
  • Maximum of 12 can be used in a year
  • Your start date will be from the first treatment you do.
  • Your end date will be 12 months from your start date.
  • No refunds or exchanges for other treatments are valid for the package once you have purchased it
  • This offer is for single use person and cannot be shared with any other friend or family member.

7. Before and After Campaigns

My London Skin Clinic would like to collect and process:

(a) photographic images; and (b) video recordings; and (c) audio recordings; and (d) written testimonials (“the Material”) from you for creating educational and promotional material.

To the extent that this material contains information about your medical diagnosis and treatment, it would be regarded as sensitive data, which by law requires your explicit consent to allow us to process it.

If chosen to participate in this campaign you will be required to sign a legal consent form by which you will confirm that the person named in the release notice has agreed to the publication of the material by My London Skin Clinic both now and in the future.

By signing the release, you agree that we may use the material for promotional and informational purposes.
You grant My London Skin Clinic the right to use the material on its websites and in publications for use in its clinics and generally, which may include, but is not limited to media, posters, newsletters and newspapers, catalogues, video collages, etc.

You grant My London Skin Clinic the right to disclose the material to third parties and media.
You understand My London Skin Clinic may, and has the right to, crop and/or collage the material with others and understand that the material may be transmitted over the internet.

You agree that by signing the form, you release and forever discharge My London Skin Clinic, its agents, officers and employees, from any and all claims and demands arising out of or in connection with the use of the material, including but not limited to, any and all claims for invasion of privacy, defamation, or financial compensation and you waive all moral rights that you may have in the material.

8. All Treatment Packages

When purchasing a course of treatments, you will avail of a special discounted rate.

Payment Plan and pay per treatment options are available.

Prices quoted on our website are based on pre-paying for a course of treatments.

Clients must advise the staff at the time of booking and upon arrival at each appointment of the area that has been removed from the package.

No reduction in price is available where areas have been removed from the package.

Bookings must be made for all laser hair removal treatments.

All laser hair removal treatments must be booked in advance.

All Laser patients must shave prior to their appointment. Failure to do so will result in a charge of 100dhms where the therapist may have to use this time to shave the areas to be treated.
Payment must be made in advance.

Photo ID is required for all treatments and Consultations .

9. Cosmetic Injections T&Cs

  • A 500dhm deposit is required in advance for all cosmetic injection treatment bookings made online which is fully redeemed against the treatment.
  • Bookings must be made in advance.
  • Cosmetic injection clients must be deemed medically fit and suitable for treatment, following a consultation with one of our Doctors.
  • The price per area treated will depend on the number of units required and the product used.
  • The price is based on 1ml of dermal filler as recommended for the client by the treating Doctor/Dentist/Nurse.
  • Products purchased in a package can only be used in one appointment.
  • Packages cannot be split over appointments.
  • Clients may require less or more units to treat the selected area. If a client requires more than the maximum number of units to treat the selected areas, additional payment will be required. No refunds or reduction in price will be allowed if a client purchases a package but does not, or cannot safely, use all the product units in the package in the one appointment.
  • The number of units administered will solely be at the discretion of the medical practitioner prescribing the product.
  • Possible areas for treatment include but not limited to frown lines, crow’s feet, forehead lines, lips, nasolabial folds, or cheeks.
  • Standard terms and conditions for cosmetic injections apply.

10. Refer a Friend Program Terms & Conditions

Under the My London Skin Clinic Refer a Friend Program, clients of My London Skin Clinic (the Advocate) who has purchased a course/service or products are invited to earn Referral Bonuses (My London Skin Credit) by inviting Referees (as described below) to purchase a course/service or products with My London Skin Clinic. The following My London Skin Clinic Refer a Friend Program Terms & Conditions apply to the Advocate and Referees (together referred to the as the participants) participating in the My London Skin Clinic Refer a Friend Program. My London Skin Clinic may suspend, terminate or change the terms and requirements of the My London Skin Clinic Refer a Friend Program Terms at any time and for any reason. A Referral Bonus (in the form of My Health Credit) already earned in accordance with the My London Skin Clinic Refer a Friend Program Terms before such change, suspension or termination, will be honoured.

Information about the Referee:

By taking part in the My London Skin Clinic Refer a Friend Program, the Referee acknowledges that My London Skin Clinic may at its sole discretion, share the Referee’s first name, and the status of the eligible purchase in the Advocates user account setting to inform the Advocate about the status of the earned Referral Bonus (My Health Credit). My London Skin Clinic will not share the specific course/service/product purchased. If you do not want the Advocate to receive the information about you, please do not finalise the purchase/booking after you have used the Referral Link. Your participation in the My London Skin Clinic Refer a Friend Program will be stopped.

A. Eligibility

The Advocate must be an existing customer of My London Skin Clinic and the referee must be a new customer to My London Skin Clinic to avail of the My London Skin Clinic Refer a Friend Program. Referee must spend the minimum amount communicated to the Referee to be eligible for the offer.

B. Referral Bonus

A Referral Bonus can be earned as follows:

  • The Advocate shares the referral link as provided on the My London Skin Clinic App/Website.
  • A person receiving the link (the Referee), creates a booking/purchases a course/service/products through the My London Skin Clinic App/Website by clicking on the Referral Link.
  • The Advocate and Referee must have registered on the My London Skin Clinic App/Website beforehand to avail of the Refer a Friend Program.
  • Advocates and Referees must at all times be different persons.
  • A purchase is considered an “Eligible Purchase” when it has been made by the Referee by clicking on the Referral Link and the total cost of the purchase as made via My London Skin Clinic is greater than the minimum spend communicated to the Referee. My London Skin Clinic will only recognise one Eligible Purchase per Referee to count for My Health Credit.
  • Each Referee may only make use once a Referral Link to create an Eligible Purchase, regardless if the Referee received or had access to separate Referral Links from different Advocates.
  • My London Skin Clinic will, if it has determined in its sole discretion, that the Advocate and Referee have complied with and fulfilled the My London Skin Clinic Refer a Friend Program Terms, confirm that the Advocate and the Referee have earned the bonus (My London Skin Credit) as described in the invitation to participate in the My London Skin Clinic Refer a Friend Program.
  • Bonus Referral (My London Skin Credit) received from the Refer a Friend Program not redeemed within 12 months after it’s confirmation by My London Skin Clinic will automatically expire. The Referral Bonus cannot be transferred, exchanged for any cash or money or sold.
  • My London Skin Credit earned from the My London Skin Clinic Refer a Friend Program is valid for all Referral Bonuses that have been confirmed.
  • Each Referee may only make use once of the Referral Link, also if the referee received or has to access to separate Referral Links from different Advocates.
  • The calculation of the Referral Bonus is an automatic procedure based on the use of the Referral Links and the creation of Eligible Purchases through the My London Skin Clinic App/Website. My London Skin Clinic retains the right to, at its sole discretion, review the compliance with the My London Skin Clinic Refer a Friend Program terms.

C. Displaying Referral Links

The Advocate shall not share or publish the Referral Links where there is no reasonable basis for believing that recipients are genuine and appreciate the invitation stated through the Referral Link and not in violation of applicable anti-spam laws. The Advocate shall indemnify and hold My London Skin Clinic, its directors, officers, employees, shareholders, agents and successors harmless, from and against any claims that may arise from any unlawful forwarding or sharing of the Referral Link.

D. Miscellaneous

  • My London Skin Clinic retains the right to investigate the participation in the My London Skin Clinic Refer a Friend Program for any fraudulent activities and take any measures to end them. These measures may comprise, that My London Skin Clinic at its own discretion cancels an Eligible Purchase. Referral Bonus (My Health Credit) earned through fraudulent activities and activities in violation of these Refer a Friend Program terms will be null and void and repayment may be requested by My London Skin Clinic.
  • My London Skin Clinic may suspend, terminate or change the terms and requirements of the My London Skin Clinic Refer a Friend Program Terms at any time and for any reason.
  • If any provision of these terms is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and each participant will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.

11. My London Skin Loyalty Credit

When purchasing services or products at My London Skin Clinic clients can avail of loyalty credit. My London Skin Clinic may suspend, terminate or change the terms and requirements of the My London Skin Clinic Loyalty Credit at any time and for any reason.

This loyalty program is processed through the My London Skin Clinic app. Only purchases made after the client has registered for the My London Skin Clinic app are eligible for loyalty credit. Loyalty credit will show up in the wallet section of the app and can be redeemed off services and products. This credit has an expiry of 1 year. Any credit not redeemed within 1 year will automatically be deducted.

12. Refund Policy

Cancellations and Refunds

  • Treatments/services are not transferable to other individuals or clinics
  • We require at least 48 hours’ notice to be given for any appointment cancellation (See cancellation policy)
  • In the case of pre-paid treatments, the full cost of treatment will be forfeited
  • All items & purchases are non-refundable. This does not affect your statutory rights.

13. Prepaid Treatments

If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals, treatment areas or clinics. Pre-pays are valid for one year. 48 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours, or do not attend the appointment, the treatment will be forfeited. (please see cancellation policy). You agree to these terms by purchasing pre-paid treatments.

14. Payment Methods

My London Skin Clinic accepts Cash, Visa, Visa Debit, Mastercard, American Express, and My London Skin Clinic Vouchers. Finance Plans are available in some cases and this can be discussed at the clinic.

15. Data & Privacy Policy

GDPR – At My London Skin Clinic, we guarantee that all the data you send to us is processed fairly and lawfully, and with due skill and care. We will also guarantee you that the data you submit is solely used in accordance with the purposes as set out in this policy. Collection and Use of your Personal Information My London Skin Clinic collects and uses your personal information, medical details where relevant and other information pertaining to your consultation to perform services / treatments which you have requested. Personal data will generally consist of your name, contact details and other information related to your consultation. My London Skin Clinic will confirm your consent for us to hold your personal information before it is stored and processed. The personal data will be requested, stored, processed, used and disclosed by My London Skin Clinic to:

  • To assess suitability of treatments / services
  • To conduct your treatment efficiently
  • To ensure the highest levels of safety
  • To maintain the highest level of customer service
  • Where we have a bona fide requirement by law to disclose it to third parties in relation to the detection of crime, the collection of taxes or duties, in order to comply with any applicable law and court orders
  • To ensure adequate resolutions and continuity for the client on any issues which may arise
  • Technological advancements and potential future treatments / services (this may be applicable for clients which may have been previously unsuitable for some of the treatments and services)
  • To conduct essential correspondence
  • To occasionally promote relevant offers on our services and treatments for marketing purposes

GDPR – Security of Your Information We are committed to the protection of Personal Information submitted to us. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. While My London Skin Clinic takes all due care in ensuring the privacy and integrity of the information that you provide, we recognise that no data transmission over the Internet can be guaranteed to be 100% secure. The possibility exists that this information could be unlawfully observed by a third party while in transit over the Internet. My London Skin Clinic accepts no liability should this occur.

Cookie Policy

What are Cookies? A cookie is a small text file, which often includes a unique identifier that is sent to your computer browser from a website’s computer and is stored on your computer’s hard drive. Some cookies are only placed on your device for the time you are browsing the website. Others may be stored on your device and sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. Your browser only allows a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. You can find more information about cookies, at www.allaboutcookies.org. My London Skin Clinic & Cookies Our policy is to use cookies only to improve the way we do business with you or when they’re essential for our service to work. We specifically do not use cookies to store sensitive details other data that could be used to identify you as an individual. My London Skin Clinic uses cookies and similar small bits of software to improve the performance and enhance the user experience of our website. The use of cookies is common practice on the majority of websites. Without these cookies many of the functions required to enable our users to make purchases would not be available. The types of activities we may use cookies for are to:

  • Store details that help you to manage accounts such as user login details.
  • Find out how people use our sites, such as how often they visit, which pages they go to, and which links they click on, so that we can improve our sites.
  • Help us to provide relevant information, such as details of treatments, services and other information that you may be interested in.
  • Some pages of our website also include third party cookies, which are cookies not set by My London Skin Clinic.
  • These cookies are usually supplied by our business partners and help us to make sure that we only send you information that’s interesting and relevant to you and for analytical purposes.

Cookies used by My London Skin Clinic:

  • To monitor site usage to allow us to provide a better user experience and to improve our products and services.
  • Google analytics – They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works. These cookies collect information in an anonymous form.

Changes to this Privacy Statement Where a change is made to this Privacy Policy it will be set out on our websites to ensure that you are aware of what information we collect and how we will use it. If we plan to use Personal Data in a way that is inconsistent from that stated in this Privacy Policy, we will inform you in advance by email or phone call if applicable, and it will be your decision as to whether or not you are happy that we continue store and process your information.

This privacy policy is effective from 01/09/2022.